What does self-exclusion mean and how does it work?

Self-exclusion is the process of voluntarily closing your account for a set period or permanently. Submit a request via our live chat or by email at support@7999bd.cam. Your account cannot be reactivated before the period ends. A permanent self-exclusion can never be reversed.

Where can I get help with a gaming problem?

7999bd's 24/7 Bengali-language live chat is your first stop — our team is empathetic and non-judgmental. You can also reach us by email: support@7999bd.cam. We will help you activate the protection tools you need and make the right decisions.

21+ Adults only

Responsible Gaming at 7999bd — your safety is our priority

Gaming is for fun, not for stress. At 7999bd we believe every player should enjoy themselves safely and mindfully — deposit limits, self-exclusion, and round-the-clock support are always within your reach.

Our Responsible Gaming Policy

7999bd is committed to protecting players in Bangladesh. The six core principles below keep our platform safe.

Age Verification

7999bd is for users aged 21 and above only. Age verification is mandatory at registration. Minors are completely prohibited from accessing the platform and we make no exceptions on this.

Setting Deposit Limits

You can set your own daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and any increase requires a 24-hour waiting period.

Time-Out Feature

Need a short break? Take a time-out from one day up to six weeks. During this period your account will be temporarily closed and you will not be able to log in.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. You can close your account for a minimum of six months or permanently. This request cannot be reversed.

24/7 Support

Our Bengali-language live chat team is active around the clock. If you face any gaming-related problem, financial concern, or stress, you can get immediate help.

Gaming History Review

You can view your complete betting and deposit history at any time. Reviewing your own activity regularly is an important part of responsible gaming.

21+

7999bd is an online gaming platform operated exclusively for users aged 21 and above.

Protecting minors from gaming is our ethical responsibility.

Why Are Age Restrictions Important?

Online gaming is an entertainment medium for adults. Placing monetary bets at an immature age can cause psychological and financial harm with long-lasting effects.

Age verification with a valid ID is required at registration

Keep your account secure from underage members of your household

Keep your login details to yourself — do not share them with anyone

Always log out of your account when it is not in use

If there are children at home, keep your bKash or Nagad app password-protected as well

Check Yourself

Answer the following questions honestly. If more than three answers are "yes", contact our live chat or choose a time-out or self-exclusion.

Are you repeatedly betting to try to win back money you have lost?

Do you feel restless or irritable when you try to stop gaming?

Are you hiding your gaming from family or friends?

Are you betting with money meant for rent or food?

Does gaming feel more important to you than work or studies?

Are you betting with borrowed money or taking on debt to gamble?

Is gaming affecting your sleep, eating, or health?

Warning Signs of a Problem

The signs of problem gambling can be subtle at first. Recognising these signals early makes it possible to seek help quickly.

You are spending more than your daily budget and cannot control it
You are spending more time on gaming than with your family
You keep trying to stop gaming but repeatedly fail
When you win you want to bet more, and when you lose you keep trying to recover
Gaming is having a negative effect on your mental health and relationships
You see gaming as a permanent source of income or are depending on it

Five Steps to Keep Yourself Safe

7999bd provides these tools to help you stay in control of your gaming.

Set a Budget

Before you start gaming, decide how much you are willing to lose. Think of this amount as entertainment spending, not an investment. Keep in mind the minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.

Set a Deposit Limit

Go to Account Settings and set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately; increasing one requires a 24-hour wait — giving you the chance to make a considered decision.

Set Gaming Time Limits

Game for a fixed amount of time each day. Avoid gaming just before bed or in the middle of work. Take regular breaks and spend time on other activities outside of gaming.

Use Time-Out or Self-Exclusion

If you need a break, take a time-out. If gaming has become a serious problem, choose self-exclusion. Message our live chat and we will activate it within 24 hours.

Seek Support

You do not have to handle a gaming problem alone. Contact us through 7999bd's Bengali-language live chat or by email. We do not judge — we help.

Principles of Responsible Gaming

Gaming is entertainment — not a source of income

Do not bet to try to win back money you have lost

Take a break from gaming when you are under stress

Do not bet with borrowed money or money taken on debt

Do not game under the influence of alcohol or drugs

Do not take excessive risks assuming a win is certain

Talk openly with family and friends about your gaming

Review your gaming history regularly

Prioritise gaming after your daily responsibilities

Remember: every casino game is effectively based on chance. No strategy guarantees a win in the long run.

How to Use the Tools

The account protection tools are easy to use — just get in touch with us.

Contact via Live Chat

To request a limit, time-out, or self-exclusion, open the live chat window on any page of the site. Our Bengali-language team is available 24/7 and your privacy is fully protected.

Request by Email

You can send a written request to: [email protected] — write "Responsible Gaming" in the subject line. We will respond promptly and take the necessary action on your account.

Via Account Settings

After logging in, go to the "Account Settings" section to set deposit limits and time-outs directly. Changes take effect immediately.

Permanent Self-Exclusion

To permanently close your account, write to us via live chat or email. Once this decision is applied it cannot be reversed, and all your information will remain secure.

7999bd's Commitment

We believe that building a healthy gaming environment is not only our responsibility — it is the foundation of our business. 7999bd places the long-term trust and satisfaction of Bangladesh's players above everything else.

We do not target problem gamblers with advertising

No promotional messages are sent to users who have self-excluded

All transactions are secured with SSL encryption

Players' personal information is not shared with third parties

Our games are operated to ensure fair play

Safe transactions via bKash, Nagad, Rocket, and Upay

The Truth About Gaming

Online casino games are designed for entertainment. Every game has a house edge, which means the outcome is more likely to favour the platform over the long term.

Short-term wins can happen and that is an exciting experience. However, treating those wins as a permanent income is dangerous.

Remember: only bet what you can afford to lose. Set an entertainment budget and stick to it.

Responsible Gaming Frequently Asked Questions

Answers to common questions about responsible gaming tools and policies.

After logging in to 7999bd, go to "Account Settings" or the "Responsible Gaming" section. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. If you have trouble with the settings, let us know via live chat — we'll help.

Self-exclusion is the process of voluntarily closing your account for a set period or permanently. Submit a request via our live chat or by email at [email protected]. Your account cannot be reactivated before the period ends. A permanent self-exclusion can never be reversed.

A time-out is a temporary break — usually from one day up to six weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is longer-term — a minimum of six months, and it can also be permanent. Choose whichever option suits the seriousness of your situation.

No. 7999bd is strictly for users aged 21 and above. Age verification is mandatory at registration. Minors are completely prohibited from accessing the platform and we make no exceptions on this. If you suspect a minor is using your account, change your password immediately and notify us via live chat.

7999bd's 24/7 Bengali-language live chat is your first stop — our team is empathetic and non-judgmental. You can also reach us by email: [email protected]. We will help you activate the protection tools you need and make the right decisions.

Start by speaking with empathy — do not judge. Point out the negative effects of gaming and encourage them to seek professional support. Let them know about 7999bd's self-exclusion tools. You can also contact our live chat — we are ready to advise.

A request to increase a deposit limit takes effect after 24 hours. This delay is intentional — to prevent impulsive decisions made in the heat of the moment. By contrast, lowering a limit takes effect immediately because it serves a protective purpose.

Play Responsibly and Enjoy Yourself

Gaming at 7999bd means safe entertainment. Whether you play cricket betting, live casino, or slots, our protection tools are always by your side.

View Casino Cricket Betting More Questions? View FAQ

More Useful Pages

Browse our other important information and gaming sections.

FAQ — Frequently Asked Questions